Experiencing a Website Issue?Updated a month ago

If you're running into trouble on our site — whether it's a checkout error, a page not loading, or anything else that doesn't look right — we want to help get it sorted out quickly.

Before You Reach Out: Generate a Help Code

The fastest way for our team to assist you is with a Help Code. This gives us a direct look at what's happening on your end so we can troubleshoot efficiently.

Here's how:

1. Scroll to the bottom of any page on Onnit.com.
2. Click the "Generate Help Code" button in the footer.
3. Copy the code that appears.
4. Contact us and include the code in your message.

How to Contact Us

You can reach our team two ways:

• 💬 Live Chat — available on Onnit.com for real-time support
• 📝 Contact Form — submit a request through our Help Center

Be sure to include your Help Code along with a brief description of the issue and we'll take it from there.