# ygjcwg-0q

> Public Help Center articles for ygjcwg-0q.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Experiencing a Website Issue?](https://help.onnit.com/en-US/experiencing-a-website-issue-6328228.md): If you're running into trouble on our site — whether it's a checkout error, a page not loading, or anything else that doesn't look right — we want to help get it sorted out quickly. Before You Reach Out: Generate a Help Code. The fastest way for our
- [Accessing Your Onnit Digital Content](https://help.onnit.com/en-US/accessing-your-onnit-digital-content-6038390.md): As part of recent updates to the Onnit website, digital content (such as Onnit6 and Onnit in 30) is no longer available for direct viewing on the site. If you’ve previously purchased a digital program, rest assured you still have access. Our Customer
- [How to Log Into Your Onnit Account](https://help.onnit.com/en-US/how-to-log-into-your-onnit-account-6038391.md): We’ve made it easier than ever to access your Onnit account—no more passwords to remember! You can now log in securely using a one-time code sent to your email. Click My Account in the upper right hand corer of the homepage. Enter the email address a
- [How to Manage Your Address Book](https://help.onnit.com/en-US/how-to-manage-your-address-book-6039517.md): You can update your shipping addresses anytime from your online account. Go to your Profile to:. ➕ Add a new address. 🖊️ Edit an existing one. ❌ Remove old or unused addresses. ⭐ Set a primary (default) address for future orders. ✅ Tip: Remove outda
- [Onnit Community Discount with ID.me](https://help.onnit.com/en-US/onnit-community-discount-with-idme-6039519.md): We’re proud to offer a 15% discount to those who serve, protect, and educate — available exclusively on Onnit.com. If you're one of the following, you're eligible to save:. 📝 Once verified, the discount is saved to your Onnit.com account and will ap
- [Subscription Program FAQs](https://help.onnit.com/en-US/subscription-program-faqs-6039521.md): Creating a subscription for your favorite Onnit supplements and nutrition items couldn’t be easier! When adding the item to your cart, select the option to Autoship & Save along with your desired delivery frequency. You can also adjust your new subsc
- [How to Cancel a Product Subscription](https://help.onnit.com/en-US/how-to-cancel-a-product-subscription-6038388.md): Go to your Account Dashboard. Click Subscriptions. Select the subscription you'd like to cancel. Click Cancel Subscription. Follow the prompts through the cancellation wizard– You'll be asked to share feedback on why you're canceling– Be sure to comp
- [How to Manage Subscriptions](https://help.onnit.com/en-US/how-to-manage-subscriptions-6038389.md): Managing your subscription is simple! You can view your plan, update payment information, change or pause your subscription, or cancel at any time. Use the videos below for step-by-step visual guidance, or follow the text instructions alongside each
- [Free Shipping Policy](https://help.onnit.com/en-US/free-shipping-policy-6039824.md): We’re happy to offer free or flat-rate shipping options on qualifying orders! Below you’ll find the details by region. Free shipping is available on orders with a subtotal of $100 USD or more (after any discounts are applied). Please note:. This offe
- [What should I do if my order was marked as delivered, but I haven't received it?](https://help.onnit.com/en-US/what-should-i-do-if-my-order-was-marked-as-delivered-but-i-havent-received-it-6039825.md): If your tracking information is showing as "delivered" but you cannot locate your package we suggest checking around your address, including all entrances and behind any objects that could potentially hide the package from view. It's also a good idea
- [Why am I being charged for shipping?](https://help.onnit.com/en-US/why-am-i-being-charged-for-shipping-6039826.md): We are happy to offer free shipping on domestic orders with a minimum subtotal of $100 USD. This offer is only available in the contiguous U.S. (unfortunately excluding Hawaii and Alaska). *Note: any discounts or coupon codes that drop the order subt
- [Order Status, Shipping & Delivery Timeline FAQ](https://help.onnit.com/en-US/order-status-shipping-and-delivery-timeline-faq-6039827.md): Topics covered in this support article:Are you seeing any delays with shipping my order?Are there any delays once my order has shipped?What about my fitness order?Where can I find the status of my order?Can I cancel, change my address, or edit my ord
- [Do you ship to U.S. Territories?](https://help.onnit.com/en-US/do-you-ship-to-us-territories-6039832.md): We do! For the most efficient and cost-effective shipping to any US territory (Guam, Puerto Rico, or the Virgin Islands), please include the territory as the country when entering the shipping address. This will ensure both international and domestic
- [How will you ship my order?](https://help.onnit.com/en-US/how-will-you-ship-my-order-6039833.md): Domestic Services. USPS. USPS offers standard domestic shipping to most locations, including Hawaii, Alaska, all US territories, deployed military addresses, and all PO Boxes. Packages deliver Monday through Saturday and tracking is available on USPS
- [Do you ship to APO/FPO/DPO addresses?](https://help.onnit.com/en-US/do-you-ship-to-apofpodpo-addresses-6039834.md): We are honored to fulfill and ship packages to our deployed military members! Please use the following information to ensure your package can be delivered successfully:. USPS is the carrier available for all US military addresses. Shipping times for
- [General Supplement FAQ](https://help.onnit.com/en-US/general-supplement-faq-6042975.md): While there are no known short or long term side effects with our products, we do understand that with any supplementation, folks can respond differently given their unique body chemistries. When trying anything new, we always suggest starting with t
- [Total Human® FAQ](https://help.onnit.com/en-US/total-human-faq-7415529.md): Total Human® is Onnit's all-in-one, more-than-a-multivitamin system. It takes the guesswork out of supplementation with a convenient Day Pack and Night Pack, each containing multiple targeted formulas to support cognition, energy, immunity, bone heal
- [Alpha BRAIN® FAQ](https://help.onnit.com/en-US/alpha-brain-faq-6042989.md): Alpha BRAIN® is intended for both men and women over the age of 18. We cannot provide medical advice. Please consult your doctor regarding any medical conditions or medication interactions before using Alpha BRAIN®. Yes! However, we recommend trying
- [Alpha Brain Neuro Gummies FAQ](https://help.onnit.com/en-US/alpha-brain-neuro-gummies-faq-6042972.md): Alpha Brain Neuro Gummies are a vegan, citrus punch-flavored supplement developed by Onnit. Unlike the original Alpha Brain capsules, which focus on immediate cognitive enhancement, these gummies are formulated to support overall brain health and fun
- [Why does Total Human have different supplement dosages?](https://help.onnit.com/en-US/why-does-total-human-have-different-supplement-dosages-6043009.md): Total Human is designed to be simple and easy for everyone to use, even if you are new to supplements. Here's why the dosages in Total Human are lower and how you can make the most of it. Why the Dosages Are Lower. Even though the dosages are lower,
- [Alpha BRAIN® Stacking Guidance](https://help.onnit.com/en-US/alpha-brain-stacking-guidance-6041607.md): When it comes to stacking nootropics, it’s important to understand how each Alpha BRAIN® product works—especially since several formulas share the same active ingredients. Below is a simple guide to help you combine products safely and effectively. Y
- [Supplementation & Suggested or Intended Use?](https://help.onnit.com/en-US/supplementation-and-suggested-or-intended-use-6042790.md): All supplements available on Onnit.com are intended for adults (ages 18+) to be used alongside a healthy lifestyle. If looking to begin a new supplementation routine, we strongly suggest consulting with a doctor before completing a purchase to ensure
- [Looking for Supplements but don't know where to start?](https://help.onnit.com/en-US/looking-for-supplements-but-dont-know-where-to-start-6042485.md): In order for us to answer you efficiently, we'd love to understand a little more about you and what you're hoping to achieve through supplementation. Please take a few minutes to include the following information in your email (or chat) to us so we c
- [Be Mindful When Stocking Up on Supplements](https://help.onnit.com/en-US/be-mindful-when-stocking-up-on-supplements-6041645.md): Supplements contain live and active ingredients that are most effective when used within their intended shelf life. To ensure you receive the highest quality and potency, it’s important to be mindful when ordering larger quantities. Supplements may b
- [General Supplement FAQ](https://help.onnit.com/en-US/general-supplement-faq-6041646.md): While there are no known short or long term side effects with our products, we do understand that with any supplementation, folks can respond differently given their unique body chemistries. When trying anything new, we always suggest starting with t
- [Onnit Product Allergen Information](https://help.onnit.com/en-US/onnit-product-allergen-information-6041647.md): At Onnit, we prioritize transparency and want to ensure you have all the information you need regarding allergens in our products. Below, you’ll find details on common allergens, cross-contamination risks, and how to make informed choices when purcha
- [Safe Consumption of Our Products](https://help.onnit.com/en-US/safe-consumption-of-our-products-6041655.md): At Onnit, we prioritize your safety and well-being. Our products are formulated to be safe to consume together, ensuring you can enjoy the full benefits without worry. However, there are specific guidelines when it comes to our Alpha Brain family of
- [Product Information, Certifications & Warnings?](https://help.onnit.com/en-US/product-information-certifications-and-warnings-6042869.md): Have questions about some of our product certifications? Look no further! Here you will find a list of our certifying parties to help answer additional questions about your supplements:. PROPOSITION 65 (Prop65). Proposition 65 requires businesses to
- [Shelf Life & Expiration - "MFG" Date vs. "EXP" Date?](https://help.onnit.com/en-US/shelf-life-and-expiration---%22mfg%22-date-vs-%22exp%22-date-6042964.md): We are currently administering stability testing on our products to provide a more precise date based on the product. This testing will reflect how well a product retains its quality over the life span of the product. Some products will include an ex
- [30 Day Money Back Guarantee](https://help.onnit.com/en-US/30-day-money-back-guarantee-6327406.md): We believe in our supplements. If your first experience with one of our products isn't what you hoped for, we'll make it right, no return necessary. We do not accept returns for supplement or food items. What's Covered. The 30 Day Money Back Guarante
- [How to Use Coupon Codes at Checkout](https://help.onnit.com/en-US/how-to-use-coupon-codes-at-checkout-6039523.md): Who doesn’t love a good deal? We offer a variety of discount codes to help you save on your Onnit.com order. Here’s everything you need to know to make the most of your coupons:. Only one (1) coupon code can be applied per order during checkout.This
- [HSA/FSA with Onnit + Truemed](https://help.onnit.com/en-US/hsafsa-with-onnit-+-truemed-6039788.md): Good news! You can now use your HSA/FSA to shop Onnit through Truemed—making it easier to invest in your health with pre-tax dollars. Step 1: Checkout as guestIf prompted, close the identity verification pop-up to continue.
- [Onnit X (OX) Rewards Program Guide](https://help.onnit.com/en-US/onnit-x-(ox)-rewards-program-guide-6039818.md): With every dollar spent on Onnit.com, you earn Onnit X Rewards points. These points can be redeemed for exclusive products, discounts, and raffles. Just be sure to use them within one (1) year, as unused points will expire and be deducted from your b
- [Payment Methods at Onnit](https://help.onnit.com/en-US/payment-methods-at-onnit-6039819.md): Here’s everything you need to know about paying for your purchase on Onnit.com:. We currently accept:. Due to Mastercard’s restrictions, we cannot accept Mastercard for Free Trial offers. For other purchases, Mastercard is accepted.
- [Where’s My Order?](https://help.onnit.com/en-US/where%E2%80%99s-my-order-6039822.md): We totally get it—waiting is the hardest part! If you’re wondering where your order is, here’s how to check the status and what to expect. Once your order ships, you’ll receive a confirmation email with a tracking link. You can also find tracking inf
- [ONNIT Tribe Facebook Group Closure](https://help.onnit.com/en-US/onnit-tribe-facebook-group-closure-6042971.md): The ONNIT Tribe has been a meaningful part of our community. Below are answers to the most common questions about the Facebook group closure. Over time, the Tribe moved away from its original focus and no longer aligns with where ONNIT is headed. Whi
- [Fitness Product Changes at Onnit](https://help.onnit.com/en-US/fitness-product-changes-at-onnit-6042986.md): We’ve made the decision to discontinue all fitness equipment in order to focus more deeply on what we do best: providing high-quality supplements designed to support mental and physical performance. This shift allows us to expand our support for a br
- [Finding Onnit Products Near You](https://help.onnit.com/en-US/finding-onnit-products-near-you-6042988.md): Looking to purchase Onnit products in person? Use our Store Locator to find a retailer near you!. Follow these steps:. Go to our Store Locator page. Enter your zip code or city into the search bar to find nearby stores that carry Onnit products. The
- [Onnit’s Compliance with New York Supplement Law](https://help.onnit.com/en-US/onnit%E2%80%99s-compliance-with-new-york-supplement-law-6043017.md): Due to recent legislative changes, Onnit is no longer able to ship Total Nitric Oxide or Creatine supplements to addresses in New York. New York has enacted a new supplement law, identified as Senate Bill S.5610/A.5823, which imposes strict regulatio
- [Listing of Discontinued Items](https://help.onnit.com/en-US/listing-of-discontinued-items-6043028.md): At Onnit, we are committed to providing the best quality products to support your health and wellness journey. As part of our continuous effort to innovate and improve our offerings, some products are occasionally discontinued. This article provides
- [Have a Donation Request?](https://help.onnit.com/en-US/have-a-donation-request-6043050.md): Want Onnit to support your event, competition, fundraiser, etc.? We firmly believe that one thing we can all do a little better is supporting our community. This is why we established our Social Responsibility Committee (the "SRC"); so we have a grou
- [Alpha Brain Customer Feedback Survey Terms & Conditions](https://help.onnit.com/en-US/alpha-brain-customer-feedback-survey-terms-and-conditions-6043053.md): Official Rules: Onnit Alpha Brain Customer Feedback Survey November 2025. TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. Eligibility: The Onnit Customer Survey (the “Survey”) is open only to legal reside
- [Total Human Customer Feedback Survey Terms & Conditions](https://help.onnit.com/en-US/total-human-customer-feedback-survey-terms-and-conditions-6043055.md): Official Rules: Onnit Total Human Customer Feedback Survey November 2025. TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. Eligibility: The Onnit Customer Survey (the “Survey”) is open only to legal reside